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We at Petroleum Card Services attempt to support every merchant according to their individual needs. Our Risk division works with Independent Sales and merchants Organizations to set up and retain their accounts to match to all Visa and MasterCard Operating Rules and Regulations. Risk monitors a series of complex, detailed reports on a daily basis that can assist merchants to identify any activity which may diverge from parameters that have been set during the operational process. Activity such as abnormal daily batches, keyed (manual) versus electronically swiped transactions, duplicate transactions, individual high ticket transactions, negative batches, and excessive declines are all monitored and merchants notified when needed. Risk has the capacity to work with merchants in all phases of transaction history, holds and releases of entire batches or individual transactions.

Another area of major significance in which our Risk division can support merchants is with Retrieval/Chargeback management. With the millions of transactions generated daily, it is expected that a few will become exempt items as a result of a customer query or argument. It is awfully significant for the merchant to react as soon as possible with whole documentation as these requests are time responsive. Our risk division can assist the merchant diminish exceptions by alerting the merchant of potential hazards which may lead to the merchant realizing chargebacks due to indecent processing techniques which may comprise abnormal single transaction amounts, keyed (manual) transactions, refunds issued without corresponding charges, duplicated transactions, and the ever increasing matter of fake transactions including employee fraud and stolen credit cards.

The pay at the pump option is a well-liked convenience for cardholders wishing to pay and pump without ever entering the establishment. Merchants have to be attentive that this alternative, is a main area for use of stolen cards, skimming devices, and other fake card use. One tool at our clearance is what is called a velocity check, when in place will determine how several times a card holder can swipe their credit card outside at the pump without coming in and producing proper recognition for further use within 24 hours. The pace can be set at either; one, two, or three times in the same day. It will not totally ensure that the merchant never receives a chargeback, but could reduce your risk.